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West Town Surgery
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BBC Health News
  • Folic acid in flour too low to prevent birth defects, scientists say02 Feb 2023 03:55Current government proposals do not go far enough to help pregnant women, leading experts claim.
  • Ian Paterson: Further 1,500 patients to be recalled01 Feb 2023 19:32Spire is contacting patients seen by jailed surgeon Ian Paterson between 1993 and the early 2000s.
  • Cost of living: Man gives £10,000 to charity after seeing woman’s story on the BBC02 Feb 2023 03:06Anne Vivian-Smith is disabled and struggles to pay her bills - her story prompted a generous donation from one reader.
  • Lucy Letby: Nurse sent card to grieving parents, jury told02 Feb 2023 18:03Lucy Letby wrote a sympathy card to the parents of a baby she allegedly killed, her trial hears.
  • North East ambulance staff lacked critical medicines, CQC finds01 Feb 2023 11:14A damning report on North East Ambulance Service highlights concerns over management of medicines.
  • Bird flu 'spills over' to otters and foxes in UK02 Feb 2023 03:53Scientists will monitor the virus, but UK health chiefs say the risk to the public is very low.

Social Media Policy

At West Town Surgery we appreciate some people may choose to air their concerns regarding services on social media.

Our experience is that, comments posted on social media can be of a negative nature and attract all manner of further negative responses - often becoming individualized comments rather than constructive feedback about the Surgery.

We welcome all feedback - positive and negative as it gives us the opportunity to review the services we provide and, where necessary, make changes or improvements

We have noticed a developing trend where a patient will use a Social Media site such as Facebook to comment on the Practice and members of the surgery staff.

We would ask that if you have a complaint about our service we encourage you to report this to the practice manager using our complaints procedures. The practice always investigates and responds to complaints.

The partners reserve the right to remove a patient from the surgery list and report them to the social networking site if they are found to have made libelous statements or defamatory comments about the surgery or a member of the surgery staff. The legal definition of defamation is:

"any intentionally false communication, either written or spoken, that harms a person’s reputation; decreases the respect, regard, or confidence in which a person is held; or induces disparaging, hostile or disagreeable opinions or feelings against a person."

Ethical Social Networking

The GMC's guidance, Doctors' use of social media states that social media sites should never be used to discuss individual patients or their care. If a GP is contacted by a patient through their private profile for medical advice the patient will be asked to direct their query to the surgery.

You would not expect to read derogatory comments about yourself online and neither do we.

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West Town Surgery

80 High Street, Barton-upon-Humber, North Lincolnshire, DN18 5PU

  • 01652 660041
© Neighbourhood Direct Ltd  2023
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